Ticketing Coordinator

India and the Philippines (Remote) · India · The Philippines · Remote · Posted Oct 12, 2026

At a glance

The Ticketing Coordinator owns the reporting rhythm of the ticketing team, managing daily and weekly sales reports and keeping partners informed.
The role involves working remotely, reporting to the Ticketing Manager with day-to-day direction from the Ticketing Director.
Responsibilities include managing weekly partner counts, daily reporting, per-show execution, and program setup and support.

Pull weekly VIP and travel package sales for each assigned tour from Ticketmaster, AXS, Tixr, or venue box office reports.
Update the master counts grid and build per-tour sales summaries showing sold, allocated, open, percent sold, and change since the last update.
Draft and send weekly counts emails to each tour's management, agency, and promoter contacts.
Flag tours where sales are lagging and prepare hold release recommendations for internal sign-off.
Roll up an internal department summary of all Artist Services counts for leadership.
Send a daily counts email by 12 PM ET covering owned destination events with day-over-day changes.
Monitor the shared ticket counts inbox each day and route partner questions, data requests, and issues to the right owner.
Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date.
Complete post-show ticketing settlements including what sold against allocation, fees, holds released or returned, and net to partner.
Track refunds, price adjustments, and request purchaser lists from venues.

Strong spreadsheet skills including lookups, pivots, clean formatting, and catching numbers that don't add up.
Excellent written English with polished and confident communication for senior music industry contacts.
Careful with detail and reliable on recurring deadlines.
Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders.

Requires overlap with US Eastern business hours each day.
Pull work such as counts, settlements, and reconciliation can happen outside the overlap window.