Head of Spa - Soho Farmhouse

Soho Farmhouse - Chipping Norton, England · Soho Farmhouse · Posted Oct 19, 2026

At a glance

This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results.
You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.

Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
Develop and coach team members through regular performance conversations, training, and succession planning.
Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
Champion retail performance through effective merchandising, product knowledge, and team development.
Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
A proven track record of managing large teams and delivering commercial results.
Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
Exceptional leadership and communication skills with the ability to motivate and develop teams.
Passion for hospitality, wellness, and creating memorable member experiences.
A hands-on leader who enjoys being visible within the operation and leading from the front.