Tier 2 Support Specialist

Salt Lake City · 2+ years experience · Full-time · Remote · Posted Oct 1, 2026

At a glance

At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance.
We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.
Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.

Numeral is seeking a Tier 2 Support Specialist to handle complex sales tax questions, filing discrepancies, state notices, and registrations.
The role involves bridging support and product by investigating integration issues, using AI tools for research, and communicating clearly with customers.

Own hard cases from start to finish, including filing discrepancies, state notices, stuck registrations, and refund claims.
Reconcile customer numbers against internal data, trace transactions, and contact state DORs when necessary.
Research against primary sources and use AI tools to verify information before reaching customers.
Document solutions to build a knowledge base for the team.
Provide accurate, clear, and kind written replies to customers worried about state tax obligations.
Bridge support and product by investigating integration issues (Shopify, Stripe, custom APIs), reproducing problems, and handing engineering actionable bug reports.
Share knowledge, help teammates, and improve documentation and processes.

Either 2+ years of hands-on US sales tax or VAT/indirect tax compliance work OR 5+ years in customer support or customer-facing technical roles mastering a complex domain.
Strong research habits with the ability to check primary sources and show work.
Experience supporting a SaaS product in a customer-facing role.
Comfort digging into data with SQL or similar query/log tools and reading JSON API requests and responses (or clear aptitude and eagerness to learn).
Excellent written English communication skills.

Experience with tax software or compliance platforms (Avalara, Vertex, TaxJar, Taxually, or similar), on either the provider or practitioner side.
Experience using state and local GIS/jurisdiction databases to determine rates.
Startup experience, or a track record of building processes instead of just inheriting them.