Product Support Manager
Singapore · Singapore Locations · 3+ years experience · Posted Sep 29, 2026
At a glance
- Experience
- 3+ years experience
- Location
- Singapore · Singapore Locations
About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the role
- Stripe is looking for a leader for the Product Support team supporting the Global markets team.
- The manager will lead a high-performing team focused on making Stripe support feel local, trusted, and effective while enabling expansion into new markets.
Responsibilities
- Guide the organization to design and deliver incredible user support
- Ensure team members are happy, effective, and growing in their career and new work experiences
- Set clear goals and directions, and provide regular feedback on team members’ performance
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
- Transmit and foster values, serving as a beacon of user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Requirements
- 3+ years of direct people management experience
- Experience leading operational teams such as product support teams
- Excellent written and verbal communication skills
- A strong operational background and a track-record of making data-driven decisions
- Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example
- An ability to execute on and deliver complex operational projects involving multiple stakeholders
Preferred qualifications
- Mandarin language proficiency
- Japanese language proficiency
- Experience with supporting the Japan and Greater China market
- Prior experience with SQL, Tableau and APIs
- Comfort with some technical troubleshooting
- Familiarity with FinTech industry and products
- Passion for learning new functions and features of technical products
- Experience leveraging root-cause analyses to make data-driven decisions
Skills
- SQL
- Tableau
- APIs
