Udemy- Senior Manager, Renewals, Americas

United States · USD 132,600-166,000 · 3+ years experience · Hybrid · Posted Oct 19, 2026

At a glance

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.

As Senior Manager, Renewals for the Americas, you'll lead a team of Renewals professionals driving high retention rates and recurring revenue growth across Coursera's Enterprise inside sales function.
Reporting to the Vice President of Global Renewals, you'll serve as both an operational and people leader, sitting at the intersection of leadership, strategy, and execution.

Lead, coach, and inspire a high-performing team of Renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management.
Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements.
Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR.
Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting.
Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles.
Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies.
Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives.

Experience with 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams.
Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy.
Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments.
Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership.
Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement.