VFS & DHA Submission and Collection Partner
Cape Town, Western Cape · IBN · Onsite · Posted Oct 15, 2026
At a glance
- Workplace
- Onsite
- Location
- Cape Town, Western Cape · IBN
About the role
- The VFS & DHA Submission and Collection Partner manages in-person submissions, collections, and follow-ups with the Department of Home Affairs, VFS Global, and various embassies.
- This role acts as a vital link between clients, immigration consultants, and government entities to ensure accurate and confidential document handling.
- The position requires a highly organized individual to represent the company professionally while navigating administrative processes in Cape Town.
Responsibilities
- Accompany clients to appointments at Home Affairs, Embassies, VFS, or other submission centers in Cape Town.
- Submit applications on behalf of clients to government and submission centers.
- Collect application outcomes from Home Affairs, Embassies, and VFS.
- Collect or deliver passports and documents to client offices or residential addresses.
- Attend government agencies for follow-ups on applications when required.
- Maintain professional communication with clients throughout the process.
- Liaise closely with the immigration consultant responsible for the application.
- Track pending visa applications and communicate updates to clients.
- Send out client surveys and track results.
Requirements
- Proven ability to manage in-person client interactions in professional and high-pressure environments.
- Strong organizational skills with the ability to track multiple applications and maintain accurate records.
- Experience in managing document handling, including secure collection and delivery of sensitive information.
- Ability to conduct follow-ups with government authorities and navigate administrative processes.
- Excellent verbal and written communication skills.
- Demonstrated ability to provide consistent client updates and manage expectations.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Ability to work independently and take initiative with minimal supervision.
- Willingness and ability to travel within Cape Town as required.
Preferred qualifications
- Previous experience in immigration services, visa processing, client services, or an administrative/logistics role.
- Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town.
Benefits
- Supportive, employee-focused organization
- Work-life balance
- Teamwork environment
- Global communication opportunities
Workplace
- This is an in-office position based in Cape Town, South Africa.
- The role requires external travel within Cape Town.
