Workplace Experience Manager, Bengaluru
Bengaluru · India Locations · 7+ years experience · Posted Oct 8, 2026
At a glance
- Experience
- 7+ years experience
- Location
- Bengaluru · India Locations
About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the role
- Stripe is seeking a Workplace Experience Manager for the Bengaluru office to lead workplace operations, experiences, facilities, and programs.
- This strategic role requires operational oversight from building operations to governance of contractor performance and financial accountability.
- You will act as a business partner collaborating with site leads and cross-functional teams to ensure welcoming, comfortable, and intuitive work environments.
Responsibilities
- Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety.
- Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
- Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
- Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
- Develop a strong rapport with locally assigned Stripes.
- Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
- Proactively anticipate business needs by understanding both local context and company priorities.
- Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
- Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
- Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Bengaluru office.
Requirements
- 7 years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
- Strong demonstrated ability in facilities management, vendor, and budget management
- Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
- Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
- Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making.
- Outstanding written and verbal communication skills
- An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Preferred qualifications
- Proficiency in Google Suite, Slack and Jira
- A clear willingness to take a hands-on approach and dive into the details
- Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
- Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
- The ability to thrive in a fast-paced workplace with rapidly changing priorities
- Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors.
- An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Skills
- Google Suite
- Slack
- Jira
