At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Sydney
About Lorikeet
- Lorikeet is redefining what customer support looks like — and we're just getting started.
- We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.
- We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.
- Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.
- If you want to build something that genuinely changes how businesses and customers interact — this is the place.
About the role
- This is a foundational sales opportunity to join Lorikeet's global Account Executive team and drive growth by securing new mid-market and enterprise customers.
- You will work directly with technical founders to refine sales strategy, establish the playbook for future sales team members, and help grow the team.
- You'll be selling a transformative AI solution that delivers immediate and measurable ROI to customers, working with technical decision-makers who understand the value of automation.
Responsibilities
- Own the full sales cycle for enterprise prospects, from prospecting to closing deals
- Develop deep understanding of customer support operations and articulate how Lorikeet's AI can transform them
- Partner with product and implementation teams to ensure smooth customer onboarding
- Help establish sales processes, documentation, and best practices on the cutting edge of AI-first selling strategies
- Provide market intelligence and customer feedback to inform product development
- Build and nurture relationships with key decision-makers at target accounts
- Collaborate with sales leaders and founders to refine value proposition and sales messaging
- Meet and exceed revenue targets through both new customer acquisition and expansion
Requirements
- Have 5+ years of experience in new business / acquisition enterprise SaaS sales, ideally in B2B software or AI-driven solutions
- Have a proven track record of building pipeline and consistently meeting or exceeding sales targets, ideally in an early stage or entrepreneurial setting
- Are comfortable with complex, consultative sales cycles and selling to multiple stakeholders
- Can effectively communicate technical concepts and ROI to both technical and business audiences
- Are naturally curious and enjoy understanding the nuances of customer operations
- Are an excellent communicator who can build trust and relationships at all levels
- Are excited about AI and its potential to transform how businesses operate
Preferred qualifications
- Experience with AI tools is a plus
Benefits
- Flexible working hours
- Unrestricted access to AI tools with no usage limits
- Twice a year company trips to Hawaii
- Paid ~two-day work trial
Skills
- Claude
- Claude Code
- SaaS Sales
