At a glance
- Experience
- 3-5 years experience
- Workplace
- Remote
- Location
- Madrid
About the role
- We are looking for a proactive and adaptable Account Manager to join our team in Madrid.
- You’ll manage relationships with innovative international merchants, covering multiple industries and channels.
- Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.
Responsibilities
- Work closely with other Account Managers and collaborate on many different accounts.
- Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
- Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets.
- Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
- Serve as a feedback loop for your customers internally.
Requirements
- You have 3-5 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side
- Enjoy engaging others and developing strong working relationships internally and externally with customers
- Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
- Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
- Strong time management skills and constantly looking for ways to work efficiently
- You have full professional written and verbal proficiency in Spanish and English.
- Some domestic and international travel is required.
Preferred qualifications
- Bonus if in complex enterprise software, technical infrastructure or financial services
- Portuguese is a bonus.
Workplace
- This role is based out of our Madrid office.
- We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
