Leader, Account Management

San Francisco · Boston · 3+ years experience · Full-time · Hybrid · Posted Oct 6, 2026

At a glance

Benchling is seeking an Account Management Leader with a background in Life Sciences and enterprise SaaS to drive world-class renewal rates and expansion outcomes.
This role blends team management and strategic leadership, requiring hands-on collaboration with the team and customers to guide renewals, mitigate risk, and uncover upsell opportunities.

Manage, mentor, and grow a team of Account Managers, including hiring as needed.
Foster a collaborative, commercially-minded culture that drives measurable renewal and retention outcomes for the business.
Ensure the team is highly enabled on Benchling's renewal playbook and can execute consistently across the portfolio.
Coach Account Managers on building strategic renewal plans and delivering renewal-focused business reviews.
Lead the team in achieving renewal, retention, and net revenue retention targets through strategic guidance and operational excellence.
Use data to identify at-risk accounts, renewal timing, and expansion signals across the customer portfolio, and develop account-specific plans.
Provide the business with a predictable renewal forecast backed by leading indicators.
Collaborate with cross-functional teams including CS, Sales, finance, Legal, and Deal Desk to ensure alignment on renewal strategy, pricing, and deal structure.
Implement best practices for tracking renewal pipeline, standardizing risk and mitigation processes, and ensuring consistent coverage.
Serve as a senior point of contact for complex or high-stakes renewal negotiations and champion the voice of the customer within Benchling.

Bachelor's degree in Life Sciences, Business, or a related field.
5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
3+ years in a management role.
Strong understanding of Life Sciences R&D, process development, or related scientific domains.
Proven ability to lead and develop a high-performing commercial team.
Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders.
Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
Experience leveraging a modern CS/Sales tech stack, including CRM, customer success platforms, data/analytics tools, and AI-assisted productivity tools.
Ability to travel up to 20% based on team and customer needs.

Experience working with or supporting the Benchling platform.
Demonstrated ability to lead teams through complex renewal negotiations, contraction mitigation, and expansion/upsell motions.

Flexible hybrid work arrangement prioritizing in-office collaboration.
Employees are expected to be on-site 3 days per week on Monday, Tuesday, and Thursday.