At a glance
- Experience
- 0-1 years experience
- Location
- Any TEGNA Station Location
About the role
- The Account Manager supports Account Executives’ sales efforts by taking ownership of fulfillment in such a way that the AE can play their role of being client-facing, creating opportunities and closing revenue.
- The Account Manager manages the day-to-day responsibilities of accounts to ensure proper implementation of their solutions.
- The Account Manager influences and drives sales by providing superior customer service and support across Broadcast Television and Digital, aiming at retaining clients and growing business.
Responsibilities
- Provide support to assigned Account Executives on post-sale activity including campaign implementation, maintenance, and review.
- Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
- Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
- Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
- Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
- Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
- Regular tracking of clients’ audience delivery using ratings, impressions, clients KPIs, and campaign fulfillment.
- Coordinate with team to set up new customer accounts, contracts, order entry and revisions.
Requirements
- 0-1 years of account management in a professional, fast-paced media sales environment.
- Track record of successfully retaining and growing clients.
- Prior experience using CRM systems and MS Office suite.
- Able to make decisions and solve problems independently to support customer needs.
- Self-motivation and willingness to work as a team player are essential attributes.
- Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
- Creative with ability to work effectively as part of a team and independently.
- Detail oriented with ability to handle and prioritize multiple tasks to meet deadlines.
- Position requires strong written and verbal communication skills, as well as strong organization and time management skills.
Preferred qualifications
- Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
- Knowledge of Google Analytics and advertising solutions is highly desirable.
Benefits
- Two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas
- Access to dental and eye care coverage
- Fertility, surrogacy and adoption assistance
- Disability and life insurance
- 401(k) program offering opportunity to contribute 1% - 80% of pay on a pre-tax basis with a 100% company match on contributions up to the first 4% of pay
- Nine free virtual doctor’s appointments with a physician through Teladoc
- 12 free annual therapy sessions with a licensed clinician through Spring Health
- Paid Time Off (PTO) benefit
- Nine paid holidays per year
Skills
- Google Analytics
- CRM
- MS Office Suite
