Account Manager - Corporate

Remote · 2+ years experience · Full-time · Remote · Posted Oct 7, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

You will own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts - the builders, founders, and product teams at companies up to 250 employees.
Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction.
This is a high-volume, high-impact role where you will build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book.

Own the full commercial relationship and customer’s success across a book of 100 to 200 corporate accounts
Build the systems, playbooks, and scaled motions that let you drive meaningful outcomes across a diverse book
Advise on agent design, voice customization, conversation flows, and integrations
Use data and logs to spot friction before customers do
Connect what's working technically to what's growing commercially
Partner closely with high growth accounts to help them achieve value
Own NRR across your managed book of business
Drive cross-sell into ElevenLabs’ expanding product suite
Lead renewals end to end

Minimum 2 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
A track record of owning commercial outcomes: quota, renewals, cross-sell, and the full expansion motion from identifying the opportunity to closing it
Comfortable managing a high-volume book of business with a systems mindset
Hands-on familiarity with AI concepts, API integrations, and SDKs
Experience using product usage data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
Strong communicator who can move fluidly between a founder, a technical lead, and a procurement team in the same week

Remote-first role executable from anywhere in the United States
Preference for candidates to be based in New York City or San Francisco, with the option to work out of offices in these cities