Subscription Services Representative (Tokyo)
Tokyo · Japan · 2+ years experience · Onsite · Posted Oct 14, 2026
At a glance
- Experience
- 2+ years experience
- Workplace
- Onsite
- Location
- Tokyo · Japan
About Pure Storage
- Our ambitious goal of helping innovators build a better world with data started in 2009. Today, we are one of the fastest growing enterprise companies in history, exceeding $1B in revenue at the end of 2017.
- The world is experiencing a technological revolution driven by AI, machine learning, virtual reality, quantum computing and self-driving cars -- all of which require large amounts of data and put Pure’s technology literally in the driver’s seat. Our solutions deliver real-time, secure data to power critical production, DevOps, and modern analytics in multi-cloud environments. With a Satmetrix NPS score in the top 1% of B2B companies worldwide, our customer-first culture and commitment to innovation build a fast-growing company that employees, customers, partners, and investors love.
- Subscription Services Team at EverPure
- The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team. The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process.
- Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success.
- The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company’s strategic subscription renewal strategy & process.
About the role
- The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team supporting an assigned territory of customers in Tokyo, Japan.
- This role maintains and grows renewal rates, establishes customer relationships with a focus on renewing subscriptions on time, and adds new products and services.
- The position works closely with Sales, Finance, and Support while managing subscriptions and supporting the company's strategic subscription renewal strategy.
Responsibilities
- Act as a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
- Effectively communicate company messages and value propositions verbally and in writing
- Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
- Review and validate installed base reports
- Manage existing programs to maximize company revenue and resolve customer-related contract issues
- Research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
- Quote all subscription renewal opportunities for assigned territory
- Develop overall renewal strategy and process for assigned territory
- Manage and forecast the subscription pipeline for territory
- Track all activity in Salesforce
Requirements
- Bachelor's degree or equivalent
- Prior subscription sales role 4+ years (or subscription sales/renewal experience 2-4 years combined with customer service)
- Prior customer service experience 2+ years
- Strong interpersonal skills / team player
- High integrity, ethics and humility
- Ability to build and maintain credibility with all cross functional teams
- Highly organized / strong time management skills
- Excellent written and oral communication skills
- Self-starter and ambitiously pursues improvement
- Native-level Japanese language skill is required
Preferred qualifications
- Industry knowledge preferred
- Inventory/installed base management experience is a plus
- University degree equivalent
- Daily conversational level in spoken and written English is welcome
- IT, storage, or enterprise infrastructure industry knowledge
- Experience using generative AI tools or CRM-embedded AI functions in daily work
Benefits
- Flexible time off
- Wellness resources
- Company-sponsored team events
Workplace
- Must be willing and able to work in an open office, team environment
- Located at the Tokyo Office in Nagatacho, Tokyo
Skills
- Salesforce
- Excel
- MS Access
- SQL
- Copilot
- ChatGPT
