Account Manager - DACH

Remote · Switzerland · 5+ years experience · Full-time · Remote · Posted Sep 29, 2026

At a glance

ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

This is a builder's role where you will own both the technical depth and commercial outcomes for customers across the DACH region.
You will sit at the intersection of product, engineering, and revenue, advising customers on production deployment and driving revenue retention and growth.

Run onboarding, enablement, and growth across the full platform, core speech models, creative tools, and Agents.
Advise customers on production deployment by digging into usage and performance data to catch friction early.
Own commercial outcomes for a defined book of business against clear targets including Gross Revenue Retention and Net Revenue Retention.
Manage renewals, cross-sell, and net expansion end to end.
Spot expansion opportunities early and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
Proven experience of owning and managing a defined Book of Business.
Fluent in German and English.
Proven experience working across the DACH market with knowledge of the landscape and cultural nuances.
Familiarity and experience with building and deploying AI agents.
Strong builder mindset with the ability to thrive in ambiguity.
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams.
Proven experience driving revenue outcomes, including owning a revenue quota.
Excellent problem-solving, technical, and analytical skills.