Account Manager – Logistics Operations

India and Philippines (Remote) · The Philippines · 3+ years experience · Remote · Posted Oct 13, 2026

At a glance

We’re looking for a proactive, detail-oriented Account Manager – Logistics Operations to oversee carrier and driver relationships, monitor operational performance, and help resolve issues that impact service delivery.
This role goes beyond traditional customer support, taking a broader, more proactive approach to ensuring smooth day-to-day operations.
You’ll work closely with carriers, drivers, and internal teams to identify recurring issues, investigate claims, review operational reports, and address the root causes of problems.

Build and maintain strong working relationships with carriers, drivers, and other logistics partners.
Serve as a key point of contact for operational escalations, ensuring issues are addressed promptly and effectively.
Follow up with carriers and drivers on delivery exceptions, service failures, delays, and other operational concerns.
Review operational reports, performance metrics, and delivery data to identify trends, recurring issues, and potential bottlenecks.
Investigate recurring operational issues and identify their underlying causes rather than focusing only on immediate fixes.
Work cross-functionally with internal teams and external partners to implement corrective actions.
Investigate shipping claims, lost or damaged shipments, delivery discrepancies, and other logistics-related incidents.
Partner with Customer Experience, Operations, and other internal teams to resolve complex cases and maintain operational momentum.
Identify opportunities to improve workflows, communication, reporting, and issue-resolution processes.
Help establish and maintain standard operating procedures that improve consistency, accountability, and efficiency.

3+ years of experience in logistics operations, account management, carrier management, transportation, or a related field.
Experience working directly with carriers, drivers, transportation partners, or other external operational stakeholders.
Strong problem-solving skills, with the ability to investigate issues and identify root causes.
Experience reviewing operational reports, tracking KPIs, and using data to identify trends or performance gaps.
Exposure to claims management, shipment investigations, delivery exceptions, or logistics escalations.
Strong written and verbal communication skills, with the ability to coordinate effectively across internal teams and external partners.
Excellent organizational skills and attention to detail, particularly when managing multiple ongoing investigations and follow-ups.
A high degree of ownership, accountability, and initiative when resolving operational challenges.
Comfortable working in a fast-paced environment where priorities can shift and timely resolutions are important.

Experience in last-mile delivery, freight, shipping, or transportation operations.
Familiarity with transportation management systems (TMS), shipment tracking platforms, CRM tools, or logistics reporting systems.
Experience identifying trends in carrier performance, delivery exceptions, and claims data.
Previous experience handling escalations or responsibilities beyond a traditional customer support role.