At a glance
- Experience
- 3-4 years experience
- Employment
- Full-time
- Location
- Dubai
About the role
- In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories.
- You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams.
- This is a great opportunity to become a critical member of one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical.
Responsibilities
- Manage the relationship with our top Retail/Non-food partners, becoming the expert in this space as we scale
- Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities
- Work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed, and your accounts continue to grow
- Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform
- Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels
- Working closely with compliance, legal, and operations to ensure best practices
- Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion
- Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate
Requirements
- 3-4 years of experience in an account management, business development/new business, or commercial role
- Experience in working within the Retail and/or Pharmacy industry is required
- Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo
- Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email
- Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations
- Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace
- Collaborative team player who is able to get the best out of the people around you
- Able to work effectively with all levels of Deliveroo
