Account Manager, SME & Growth

US - San Francisco · US - New York · 4+ years experience · Full-time · Hybrid · Posted Oct 7, 2026

At a glance

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.

Airwallex is looking for an Account Manager to manage and grow a substantial portfolio of US-based small and medium customers.
You will build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders while helping customers maximize the value of Airwallex's global financial platform.
This role combines consultative account management, revenue growth, customer advocacy, and cross-functional problem solving across a diverse portfolio of approximately 200 accounts.

Identify and convert upsell and cross-sell opportunities within existing accounts by using customer feedback, usage data, and account signals to prioritize the highest-impact opportunities.
Manage a diverse book of approximately 200 US-based accounts, including businesses that operate across multiple countries, and develop a clear understanding of each customer's goals, operating model, and financial workflows.
Serve as the go-to expert on the Airwallex platform, helping customers maximize the value of core products and adopt additional solutions such as FX, Cards, Online Payments, and other relevant products.
Build lasting relationships with CFOs, CEOs, founders, and other key decision makers through consultative conversations, regular business reviews, and ongoing engagement focused on customer outcomes.
Partner with Account Executives, Customer Success, Strategy and Operations, Marketing, Product, Risk, Support, and other internal teams to resolve customer challenges, improve the client experience, and maximize platform utilization.
Act as the voice of the customer internally by communicating emerging needs, product feedback, operational issues, and opportunities to improve Airwallex's products and processes.

4+ years of account management or software sales experience in technology, SaaS, fintech, payments, or a related industry.
Strong sales skills, including value-based solution selling, commercial judgment, and the ability to navigate complex sales cycles.
Demonstrated success managing a substantial book of business and driving revenue growth through account expansion, upselling, cross-selling, or product adoption.
Strong communication and relationship-building skills, with the ability to build trust and present effectively to CFOs, CEOs, and other senior stakeholders.
Experience using Salesforce or another CRM, together with spreadsheets, dashboards, or similar tools to organize account data, prioritize opportunities, and manage customer activity.
Bachelor’s degree or equivalent professional experience.

Experience in fintech, payments, financial services, API sales, or other technology serving merchants and internationally operating businesses.
Experience acting as a strategic payments or financial technology advisor, using data and customer insight to explain business value and influence customer decisions.
Strong analytical and problem-solving skills, with an organized and methodical approach to managing a high-volume portfolio.
Proven ability to work with ownership, curiosity, and a customer-first mindset in a fast-paced, high-growth environment, including the ability to figure things out and collaborate across functions.