At a glance
- Experience
- 4+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- Instacart is hiring an Account Manager II to make Instacart Ads the place CPG advertisers and agencies trust to grow their business.
- The role sits at the intersection of client strategy and campaign performance with a direct line of sight to advertiser growth and retention.
Responsibilities
- Work with Sales to understand business objectives and build strategies that support long-term growth on Instacart for CPG clients and agency partners.
- Use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results.
- Manage gap-to-goal across multiple business units.
- Help advertisers adopt optimization and upsell recommendations and expand their use of Instacart advertising products.
- Explain clearly how each product works, build persuasive narratives, and handle objections with confidence across multiple stakeholders.
- Own the vision and content for recurring client conversations and quarterly business reviews.
- Resolve campaign and partner issues with limited guidance.
- Relay advertiser pain points to internal teams to shape product enhancements and process improvements.
- Share best practices across the category and Advertiser Success teams.
- Lead projects that strengthen team-wide capabilities.
Requirements
- Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience
- 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
- Experience building and maintaining strong client relationships in an external-facing role
- Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives
- Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
- Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment
- Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders
Preferred qualifications
- Experience with Salesforce and Tableau
- Familiarity with Mode is a plus
- Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce
- Experience developing full-funnel media strategies and optimizing campaigns against performance goals
- Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units
- Strong attention to detail and organization
- Creative problem solving
- Experience influencing product or operational improvements by synthesizing customer feedback and business insights
Benefits
- Sales Incentive Plan with cash variable incentive target based on individual sales performance
- New hire equity grant
- Annual refresh grants
Workplace
- Flex First team offering employees the flexibility to choose where they do their best work from home, an office, or another location
Skills
- Microsoft Excel
- Google Workspace
- Salesforce
- Tableau
- Mode
- Paid Search
- Display Advertising
- Ad Serving
