At a glance
- Experience
- 5+ years experience
- Workplace
- Onsite
- Location
- Geneva
About the role
- This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management.
- You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem.
- Your success will directly enable every internal team at Sonar to work faster, smarter, and with less friction.
Responsibilities
- Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack including Claude MCP integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors.
- Administering, configuring, and continuously evolving Jira Service Management including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing.
- Managing the full Atlassian Cloud ecosystem with deep expertise in governance, user access management, project templates, and platform health monitoring.
- Designing and implementing sophisticated workflow automations using Atlassian Automation, REST APIs, and third-party middleware.
- Building and maintaining integrations between Atlassian and adjacent enterprise systems using webhooks, APIs, and marketplace apps.
- Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items.
- Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management.
- Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements, and supporting external audit engagements.
- Partnering with all internal teams to identify automation opportunities, gather requirements, and deliver continuous improvements.
- Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward.
Requirements
- Hands-on experience with AI-native platforms and building on them including Claude/Anthropic, MCP, agent frameworks, connectors, and prompt-based workflows.
- 5+ years hands-on administration of Jira Service Management, Jira Software, and Confluence Cloud in enterprise, multi-team environments.
- Proven experience building workflow automations using Atlassian Automation and/or third-party tools, with comfort using REST APIs, webhooks, and JSON.
- Experience configuring and maintaining a CMDB or IT asset management system.
- Strong understanding of ITSM processes and ITIL v3/v4 frameworks.
- Understanding of IT General Controls, access governance, and audit-readiness requirements.
- Exceptional analytical, strategic thinking, and problem-solving abilities.
- Highly autonomous and pragmatic approach to making concrete progress in the face of ambiguity.
- Fluency in English, both written and verbal.
Preferred qualifications
- Scripting experience in Python, Groovy, or JavaScript
- Experience with adjacent enterprise systems such as identity providers, collaboration tools, or business systems
- Experience supporting external audit engagements
- Atlassian Certifications including ACP-620, ACP-120, or ACP-420
Workplace
- Candidates need to be genuinely based in the location the role is posted with relocation support available for the right person.
Skills
- Claude
- Model Context Protocol
- Rovo
- Jira Service Management
- Jira Software
- Confluence Cloud
- Atlassian Automation
- REST APIs
- Webhooks
- JSON
- Python
- Groovy
Show all 15 skills
- JavaScript
- JSM Assets
- ITIL
