Assistant General Manager - Dean Street Townhouse, Central London
Dean Street Townhouse, 69-71 Dean St, London W1D 3SE · Dean Street Townhouse · 2+ years experience · Posted Oct 6, 2026
At a glance
- Experience
- 2+ years experience
- Location
- Dean Street Townhouse, 69-71 Dean St, London W1D 3SE · Dean Street Townhouse
About the role
- At Soho House, the Assistant General Manager is responsible for supporting all aspects of the business in conjunction with the General Manager.
- The AGM oversees service standards, operational efficiency, member/guest experience and staff retention.
- Including day-to-day team management, the AGM is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
Responsibilities
- Overseeing and driving of an inclusive environment that ensures every member and team member both feels and embodies the Soho House Pillars and Values.
- Collaborate with all Support Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention.
- Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and overall experiences.
- Implementing, overseeing and understanding the commercial viability of your business.
- Effective hands-on day to day management and problem solving both front and back of house operations.
- MNE overview, understanding, direction and strategy.
- Effective communication with internal and external stakeholders.
- Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimising profit, minimising margins and promote exceptional experience(s).
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space.
Requirements
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
- Ability to take direction, work in a team environment and autonomously
Benefits
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
