Assistant General Manager - United Heritage Hall

Austin, TX · Midwest Southwest · 6-8 years experience · Onsite · Posted Oct 20, 2026

At a glance

The Assistant General Manager oversees venue events, shows, and daily operations at United Heritage Hall. This role involves managing staff, venue maintenance, security, and guest relations while supporting the General Manager with projects and financial tasks.

Manage venue events, shows, ticketing, advance show needs, and show settlement.
Coordinate technical aspects including lighting, video, and sound.
Determine appropriate staffing levels and create schedules for part-time employees.
Oversee venue maintenance and security, including project planning and troubleshooting.
Manage day-to-day office operations and supply ordering.
Oversee guest relations and resolve escalated customer complaints.
Make recommendations on departmental budget allocation and monthly reforecasting.
Reconcile monthly financial statements.
Oversee all operations and make decisions in the General Manager's absence.

BA/BS Degree (4-year) in Business Management or a related field.
6-8 years of related work experience.
Knowledge of accounting principles.
Proficiency in MS Word, Excel, and Outlook.
Previous production experience, including scheduling, managing staff, and payroll.
Strong leadership skills.
Ability to work a flexible schedule including nights, weekends, and holidays.
Strong customer service, multi-tasking, and prioritization skills.
Strong written, verbal, and listening communication skills.
Ability to plan work activities and adapt to changing conditions.