Strategy & Operations Associate: Customer Risk Lifecycle
Barcelona · Berlin · 3+ years experience · Full-time · Remote · Posted Oct 2, 2026
At a glance
- Experience
- 3+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Barcelona · Berlin
About the role
- We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime.
- You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results.
- In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines.
Responsibilities
- Help ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycle.
- Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to financial crime prevention and staff investigations.
- Lead continuous improvement initiatives by analyzing workflows and performance metrics to identify inefficiencies, streamline processes, implement automation, and support scalable business growth.
- Monitor KPIs and SLAs to ensure alignment with company objectives, proactively reviewing data and performance insights.
- Identify and prioritize key product and strategic initiatives to deliver against our KPIs, uncovering opportunities to optimize the user experience and risk-rate customers effectively.
- Manage and maintain critical vendor and external service provider relationships, ensuring strong collaboration, performance tracking, and compliance with SLAs and risk management protocols.
- Develop business cases to evaluate the cost, impact and value of new opportunities.
- Lead and coordinate cross-functional initiatives end-to-end, ensuring strong project management, clear ownership, timely delivery, and continuous optimization.
- Monitor performance and optimize outcomes, including product KPIs, unit economics, and external partner delivery against SLAs.
- Act as the central connector across teams and partners, aligning stakeholders (Product, Tech, Data, Growth, Finance, etc.), resolving blockers, and driving execution on complex, high-impact topics in a dynamic environment.
Requirements
- Minimum of 3 years of experience in fast-paced environments such as fintech, banking, consulting, startups, or corporate strategy roles—ideally within regulated industries or financial services
- Bachelor's degree in STEM, Finance, Accounting, Economics, Business Management or a related field from a top-tier university.
- Strong understanding of scalable process design, automation technologies, and standardization best practices.
- An analytical mindset to deconstruct complex problems with a focus on delivering data-driven impact.
- Project management experience, particularly in cross-functional teams with Product, Tech, or Operations.
- Ability to collaborate effectively with diverse teams in a multicultural environment across various areas of expertise.
- Comfortable working independently on compliance and regulatory-related topics and engaging with relevant stakeholders.
- Excellent organizational skills and ability to manage multiple priorities under tight deadlines.
- Agile mindset with strong problem-solving abilities and a proactive, growth-oriented attitude.
- Exceptional attention to detail and analytical skills; fluency in Excel and project management tools is essential.
Preferred qualifications
- Experience with operational processes optimization and understanding key drivers of customer satisfaction are a plus.
- Curious about new anti-financial crime technologies and how users and fraudsters will respond to them.
Benefits
- Competitive personal development budget
- Work from home budget
- Language apps
- Public transportation
- Premium subscription on your personal N26 bank account as well as subscriptions for friends and family members
- Additional day of annual leave for each year of service
- Relocation package with visa support for those who need it
Skills
- Excel
- SQL
- PowerPoint
