At a glance
- Experience
- 0-2 years experience
- Location
- Boston · Remote
About the role
- This role owns the operational backbone of the Marketing Success Manager (MSM) workforce, ensuring smooth onboarding, provisioning, and tracking.
- It is an entry-level position with unusual visibility that manages new-hire readiness, systems access, and MSM-to-restaurant assignments.
Responsibilities
- Own new-hire readiness and systems access by submitting and tracking access requests across Zip, Salesforce, Toast internal tools, and the marketing agent.
- Confirm provisioning is complete before the start date and chase exceptions so no MSM sits idle in their first week.
- Build the checklist that makes the onboarding process repeatable, then push to automate it.
- Partner with recruiting and the contracting team to keep requisitions, offers, paperwork, and start dates moving on schedule.
- Maintain the hiring tracker, flag slips against plan, and group start dates into cohorts so onboarding and training happen in batches.
- Run the process that matches new and existing restaurants to MSMs, balancing book size, segment or cuisine fit, time zone, and MSM tenure.
- Keep assignments current through churn, reassignment, and MSM departures to ensure every restaurant has a named owner at all times.
- Track onboarding and offboarding completion, surface recurring friction, and propose fixes.
- Coordinate offboarding and access removal cleanly when contracts end.
- Feed clean roster, attrition, and book-size data into the team's capacity model to help translate restaurant growth into hiring needs.
Requirements
- 0–2 years in operations, program or workforce coordination, recruiting coordination, HR ops, or a similarly process-heavy role
- Exceptional follow-through: you keep a long list of small, unglamorous things moving without being asked twice
- Strong spreadsheet and tracker skills, and the instinct to notice when a manual process should become a system
- Clear written communication across many stakeholders, including people more senior than you
- Comfort with ambiguity
Preferred qualifications
- Exposure to access and provisioning workflows or workforce management concepts
Workplace
- Embraces a hybrid work model that fosters in-person collaboration while valuing individual needs
Skills
- Zip
- Salesforce
