Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker)
Cape Town · 1+ years experience · Posted Oct 7, 2026
At a glance
- Experience
- 1+ years experience
- Location
- Cape Town
About the role
- We are in the market for an Associate Authentication Analyst to join our team in Cape Town.
- As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data.
Responsibilities
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Requirements
- Fluent in Spanish or Dutch or German or Italian Speaker or Portuguese (written and verbal) and professional working proficiency in English (essential)
- 1+ year's experience in a customer service or similar role
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
Preferred qualifications
- Tertiary qualification (advantageous)
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs
Skills
- Microsoft Office
