At a glance
- Experience
- 3-5 years experience
- Workplace
- Remote
- Location
- Remote
About the role
- The Customer Success Manager will manage a book of global, complex customers who have invested in Conga to power their revenue operations.
- You will perform detailed adoption analysis and engage customers in joint planning to increase adoption and lead value realization activities.
Responsibilities
- Manage a book of global, complex customers who have invested in Conga to power their revenue operations
- Perform detailed adoption analysis and engage customer in joint planning to increase adoption
- Lead value realization activities like customer stakeholder alignment and roadmap reviews
- Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently by internal partners
- Drive customers forward, track their goals, navigate challenges, and strategize about their future state
- Present needs to day-to-day contacts, executives, and everyone in between
- Solve problems, create plans, drive customer change, and navigate evolving needs, goals, and challenges
- Collaborate with cross-functional teams to achieve common goals
- Work collaboratively with sales, marketing, product, and support teams to deliver exceptional customer experiences
Requirements
- German and English at native/C2 level
- Proven track record of managing and growing customer relationships in large enterprise or strategic accounts across EMEA, including Germany
- 3-5 years of experience in a customer success role
- Demonstrated ability to drive customer satisfaction, retention, and expansion through effective relationship management and product knowledge
- Strong project management or consultant experience
- In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes
- Proficient in analyzing complex data sets, identifying patterns, and deriving actionable insights
- Excellent verbal and written communication skills
- Strong problem-solving skills to identify and address customer challenges
Preferred qualifications
- Prior experience in CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or Pricing software
- Experience in Healthcare, Financial Services, Technology, or a closely related field
- Participation in workshops, seminars, or training programs focused on revenue processes and solutions
- Prior experience or intention to continuously learn a suite of products and how they are leveraged by end users
Workplace
- Travel: 20% in EMEA
Skills
- CLM
- CPQ
- Pricing Software
- Smart Price Management
- Smart Price Optimiszation
- Contract Management Software
