At a glance
- Workplace
- Hybrid
- Location
- Dublin
About the role
- The AV Specialist provides advanced Level 2 Audio Visual (AV) and Video Conferencing (VC) support, ensuring the reliable operation of meeting rooms, collaboration spaces, and event technologies.
- Acting as the primary technical escalation point, the role is responsible for troubleshooting hardware and software issues, maintaining AV/VC infrastructure, supporting executive-level users, and contributing to new deployments and live events.
Responsibilities
- Serve as the primary on-site AV/VC technician, resolving the majority of room technology issues independently.
- Monitor and resolve automated conference room alerts and system notifications.
- Act as the escalation point for all AV/VC issues beyond Tier 1 support.
- Perform break-fix activities within agreed SLA response times.
- Conduct root cause analysis (RCA) on recurring incidents and implement preventative solutions.
- Monitor local and global VC endpoints and associated hardware.
- Troubleshoot network-related conferencing and connectivity issues.
- Provide white-glove support for executive leadership and C-suite users.
- Open and manage Cisco TAC cases and vendor warranty/RMA requests.
- Support high-profile meetings and executive-level events.
Requirements
- Strong troubleshooting and problem-solving abilities within AV and VC environments.
- Ability to operate independently in fast-paced and high-pressure environments.
- Excellent customer service, stakeholder management, and communication skills.
- Experience supporting executive and VIP users.
- Strong understanding of AV hardware, signal flow, networking, and conferencing technologies.
- Ability to work collaboratively within technical teams while remaining self-sufficient.
- Adaptable, proactive, and committed to continuous learning.
- Comfortable carrying out physical installation, maintenance, and equipment handling tasks.
Skills
- Cisco Collaboration Technologies
- Crestron Control Systems
- Extron AV Solutions
- Shure Audio Systems
- ClearOne Conferencing Solutions
- Zoom Meetings & Webinars
- Video Conferencing Endpoints
- Audio Visual Signal Flow & Diagnostics
- Streaming & Live Production Technologies
