At a glance
- Workplace
- Remote
- Location
- Boca Raton
- Salary
- USD 68,000-91,333 / year
About the role
- The Benefits Analyst provides operational support for employee benefits programs across North America and Latin America.
- This role manages the administration of health and welfare plans, retirement programs, leave of absence processes, and vendor operations.
- The analyst partners with HR Operations, Payroll, and external vendors to ensure consistent benefits delivery in a multi-country environment.
Responsibilities
- Administer day-to-day enrollment transactions including new hire elections, life event changes, and open enrollment.
- Serve as a first point of contact for employee benefits inquiries via the HR/Benefits Service Desk and email.
- Process and audit benefits enrollments in the benefits administration system to ensure data integrity.
- Manage the enrollment window process, including generating eligibility reports and following up on incomplete elections.
- Process new hire benefits paperwork for NALA countries and coordinate documentation with regional carriers.
- Coordinate leave of absence administration across US, Canada, and LATAM programs.
- Submit carrier invoices to Accounts Payable and perform monthly invoice and payroll deduction reconciliation audits.
- Assist with ACA review and filing, COBRA administration, and HSA Customer Identification Program audits.
- Maintain process documentation and intranet benefits content.
- Support the onboarding and training of new Benefits team members.
Requirements
- 2+ years of experience in benefits administration, HR operations, or a closely related field.
- Familiarity with health and welfare benefit programs including medical, dental, vision, FSA/HSA, life, and disability.
- Experience with HRIS and benefits administration platforms.
- Strong attention to detail with the ability to manage multiple recurring tasks accurately and on time.
- Clear, professional communication skills with a service-oriented approach.
- Proficiency in Microsoft Excel and standard office productivity tools.
Preferred qualifications
- Exposure to Dayforce or similar systems.
- Exposure to LATAM benefit programs or multi-country HR administration.
Benefits
- Global Wellness Days
- Birthday Time-Off
- 40 hours of paid Volunteer Time Off (VTO) annually
- Employee Assistance Program (EAP)
- Zurich Travel Assist for business travel
- Referral Bonus Program
- Location-specific benefits packages including medical/dental insurance, retirement/pension plans, and life or accident protection
Skills
- Microsoft Excel
- Dayforce
- HRIS
