At a glance
- Workplace
- Remote
- Location
- Ireland
About the role
- We are looking for a Benefits Operations Specialist to join our team as a remote role based in Ireland.
- You will be a subject matter expert in the day-to-day execution and administration of Zscaler's EMEA benefit programs.
- You will ensure that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance.
Responsibilities
- Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
- Manage the submission and tracking of insurance claims for disability and sick leave
- Conduct quarterly headcount audits to ensure 100% data integrity with all benefit providers
- Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
- Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs)
- Manage the end-to-end invoice reconciliation process for all vendor billing
Requirements
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Demonstrated curiosity and active exploration of AI tools
- Bachelor's degree in HR, Business, or a related field, or equivalent practical experience
- 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations
- Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
- Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation
Preferred qualifications
- Direct experience working within a global, public SaaS or high-growth technology organization
- Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Workplace
- Remote role based in Ireland
Skills
- HRIS
- Workday
- Excel
- Payroll Systems
- Benefit Vendor Portals
