Bilingual English and Spanish Member Loyalty Representative (R14330)

Houston, TX · Plaza Americas Houston · USD 17-18 / hour · Posted Oct 19, 2026

At a glance

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative to create and generate a rewarding and unique member service experience.
The primary focus of the role is to educate members and communities about inclusive, affordable financial services through store interactions and personal outreach activities.

Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies and procedures and protecting members' information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in lending and servicing activities.
Inform and educate potential members about Oportun's services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and/or community events.
Build relationships with local businesses and speak with local business owners and employees about how Oportun's services can help their customers.
Conduct outreach efforts at local flea markets, community events, and Lending As A Service (LAAS) partner locations to increase awareness, capture leads, and assist with starting applications.
Actively engage with people at and around Oportun's retail locations, encourage store visits, and assist with applications.
Support community outreach and marketing events by passing out flyers and educating the local community about Oportun and its products and services.
Use iPads or assist potential members with scanning QR codes during outreach efforts to start new applications.
Perform light housekeeping to keep the work area and store location inviting and presentable, including daily collection of trash, sweeping, mopping, and window cleaning as needed.

Must be bilingual (English/Spanish).
Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
Must have regular, reliable, and predictable attendance to support store operations.
Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
Ability to lift and/or move objects up to 25 pounds, as needed.
Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
Ability to organize and file paper documents.

Outreach activities include travel between designated work locations within a reasonable commuting distance.