Billing Operations Associate
Canada - Remote (ON, AB, BC, or NS Only) · Remote · USD 72,000-76,000 · 2+ years experience · Full-time · Remote · Posted Sep 22, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Canada - Remote (ON, AB, BC, or NS Only) · Remote
- Salary
- USD 72,000-76,000 · Base salary
About the role
- The Billing Operations Associate manages the end-to-end billing lifecycle for Instacart's retail partner portfolio.
- This role is responsible for ensuring accurate invoicing, timely month-end close, and adherence to financial controls.
Responsibilities
- Execute monthly billing cycles accurately and on time.
- Generate and deliver invoices via email and third-party portals like Ariba.
- Process credit memos, debit memos, and refunds based on approved requests.
- Build and maintain Oracle workbooks for new and amended contracts.
- Review commercial contracts to identify and validate billing requirements.
- Perform peer reviews of invoice calculations to ensure contract compliance.
- Respond to billing inquiries and escalate complex disputes.
- Support audit requests and complete ad hoc projects.
- Follow established SOPs and internal controls.
Requirements
- 2+ years of experience in billing operations, accounts receivable, or order-to-cash.
- Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals.
- Strong attention to detail with the ability to manage high-volume workloads.
- Expert proficiency with Google Sheets and Microsoft Excel.
- Familiarity with Oracle or similar ERP systems.
- Familiarity with Salesforce or similar CRM.
- Clear and professional communication skills.
- Ability to work cross-functionally.
- Ability to follow defined processes and controls while knowing when to escalate.
Preferred qualifications
- Experience with BI or data tools such as Alteryx or SQL.
- Experience or aptitude to leverage AI tooling to augment or automate processes.
- Familiarity with marketplace, subscription, or advertising billing models.
- Exposure to working with Finance, Legal, or Sales teams.
Benefits
- Market-competitive compensation
Workplace
- Remote role for candidates in Canada (ON, AB, BC, or NS).
- Remote role for U.S. candidates excluding CA, CT, NJ, NY, and WA.
Skills
- Google Sheets
- Microsoft Excel
- Oracle
- Salesforce
- Ariba
- Alteryx
- SQL
