At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Francisco
About the role
- Perplexity is looking for an experienced Billing Operations Manager to join our Finance and Accounting team as we scale our enterprise business.
- You will own the enterprise billing lifecycle, translating complex commercial agreements into accurate, timely invoices and building the processes and controls that support our growth.
Responsibilities
- Own enterprise billing operations from customer and subscription setup through recurring invoicing, renewals, amendments, and cancellations, ensuring accurate and timely billing in accordance with executed agreements.
- Partner with Enterprise Sales and Deal Desk to review nonstandard billing terms before contracts are signed, assess operational feasibility, and route exceptions for approval.
- Translate approved pricing and contractual terms into billing configurations and schedules, including seat changes, tiered discounting, prorations, co-terminations, prepaid credits, and usage billed in arrears.
- Serve as the primary point of contact for enterprise billing questions from customers and internal teams, investigate discrepancies, coordinate approved credits and rebills, and address underlying causes.
- Reconcile contract, subscription, and usage data to billing output and investigate any billing discrepancies.
- Support month-end close and audits through billing completeness checks, reconciliations, and supporting documentation.
- Identifying and resolving any billing system integration failures.
- Partner with Customer Success, Enterprise Sales, and Deal Desk on renewals, expansions, and changes to customer commitments.
- Prepare seat, usage, and billing analyses; calculate renewal credits and true-ups; and translate approved agreements into accurate subscription, credit, and invoice updates.
- Coordinate the resolution of billing issues that could delay renewals or disrupt the customer experience.
Requirements
- Bachelor's degree or higher in Accounting or Finance.
- 7+ years of experience in billing operations, order management, order-to-cash, revenue operations, or a related finance function, including hands-on ownership of enterprise SaaS or subscription billing.
- Demonstrated ability to interpret complex customer agreements and translate them into accurate billing schedules, invoices, and adjustments, including subscription and usage-based arrangements.
- Hands-on experience with NetSuite, Salesforce, tax engines, and subscription or usage-based billing platforms, with the ability to investigate issues across connected systems.
- Working knowledge of accounts receivable, deferred revenue, and revenue-recognition concepts, including ASC 606.
- Resourcefulness, detail-oriented and a motivation for solving problems and finding solutions.
- Excellent communication skills, as frequent interaction with both internal and external stakeholders will be required.
- Ability to multi-task and prioritize effectively in a fast-paced environment.
Skills
- NetSuite
- Salesforce
- ASC 606
