Business Analyst - Channels
India - Bengaluru · India · 8+ years experience · Posted Oct 8, 2026
At a glance
- Experience
- 8+ years experience
- Location
- India - Bengaluru · India
About Capco
- “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
About the role
- Capco is seeking a Business Analyst - Channels to work on digital transformation and conversational banking initiatives.
Responsibilities
- Gather and refine requirements
- Author user stories
- Work closely with cross-functional stakeholders including Product Owners, Tech, and Operations
- Lead or support large-scale change initiatives across digital customer journeys in an Agile delivery environment
Requirements
- Strong Business Analysis experience with proven expertise in Retail Banking and Digital Transformation
- Hands-on experience as a Transformation BA, leading or supporting large-scale change initiatives across digital customer journeys
- Experience working in Agile delivery environments
- Strong communication and stakeholder management skills across global teams
- Excellent analytical and problem-solving skills, with a focus on delivering measurable business outcomes
Preferred qualifications
- Exposure to Conversational Banking, Sales, and Servicing journeys is preferred
- Prior experience with global banking clients will be advantageous
Skills
- Jira
- Confluence
