Business Applications Administrator

Manila, Philippines · Philippines Remote · 4+ years experience · Remote · Posted Oct 6, 2026

At a glance

The Senior Business Applications Administrator will anchor the operational health, configuration, and continuous support of the Salesforce ecosystem and interconnected business applications.
This role supports critical Go-To-Market functions including Sales, Marketing, Customer Success, and CPQ to ensure system stability and user productivity.
The position involves leveraging generative AI technologies to modernize incident triaging and drive automated operational workflows.

Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications in alignment with SLAs.
Leverage generative AI platforms like Gemini and Claude to accelerate root-cause analysis and automate support workflows.
Provide operational readiness and real-time support during fiscal month-end and quarter-end close cycles.
Serve as an escalation partner and technical mentor to frontline system administrators and support analysts.
Manage user provisioning, security controls, workflow automations, custom objects, page layouts, and reports.
Maintain data flow and operational health between Salesforce and third-party SaaS platforms.
Execute change sets, sandbox seeding, regression testing, and production deployments.
Ensure system changes adhere to TDI security guidelines, data privacy standards, and SOX controls.
Participate in periodic security and access reviews to address vulnerabilities and compliance gaps.
Author and maintain standard operating procedures, system runbooks, and knowledge base articles.

4+ years of hands-on experience in business systems administration or technical application support within enterprise environments.
Strong administrative expertise in Salesforce Sales Cloud including configuration, Flow builder, permission management, data loader, and reporting.
Working knowledge of modern enterprise SaaS stacks including ITSM tools like ServiceNow or Jira Service Management.
Experience with version control and release tools such as Gearset.
Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures.
Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones.
Outstanding analytical troubleshooting abilities and clear technical communication skills.

Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder certification.
Hands-on exposure to Salesforce CPQ, Billing, or revenue architecture workflows.
Experience incorporating LLM tooling or workflow scripts into administrative tasks.
Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience.

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