Global Workplace Business Operations Lead

San Francisco · 8+ years experience · Full-time · Hybrid · Posted Sep 29, 2026

At a glance

As our Global Workplace Business Operations Lead, you will manage the business operations and cross-functional program delivery that enable our global Workplace Experience team to scale.
In collaboration with the Head of Workplace Experience, you will set the operating framework for your areas, make decisions within agreed priorities and approval limits, and remain hands-on in delivering results.

Own the Workplace operating framework: Lead annual and quarterly planning for your areas, translate team strategy into priorities and resource plans, and establish clear decision rights, delivery commitments and measures of success.
Lead internal capital-project delivery: Take accountability for integrated delivery plans across office openings, refreshes and other capital initiatives.
Own portfolio controls and insight: Establish dependable lease administration, obligation tracking, space and occupancy information, and portfolio reporting.
Drive financial planning and performance: Own the processes and quality of operating and capital forecasts, commitments, actuals and variance analysis in partnership with Finance.
Set the systems and reporting roadmap: Own business requirements, governance and improvement priorities for workplace tools such as Envoy.
Lead EHS program governance: Establish a risk-based plan, clear responsibilities and a review cadence with qualified vendors and internal teams.
Set standards for delivery and handover: Own the development and use of project playbooks, planning processes and operational-readiness criteria.
Serve as a senior operating partner: Lead cross-functional operating and project reviews, surface decisions with clear recommendations, and represent your areas with internal and external partners.

Senior functional leadership: 8+ years in workplace business operations, corporate real estate, facilities programs or a closely related field, with increasing responsibility for complex, multi-site programs and their outcomes.
Project and program management expertise: You are a project manager at the core.
Relevant delivery depth: You have a record of delivering office buildouts, relocations or capital improvements as an internal owner, with accountability for scope, financial performance, schedules, change control and external delivery partners.
Strong financial and analytical judgment: You have experience driving forecasting and reporting processes, challenging assumptions and translating portfolio data into resource or investment recommendations; strong spreadsheet and analytical skills.
Experience building an operating framework: You have established planning, governance, performance measures and systems that helped a growing function deliver more predictably.
Leadership across organizational boundaries: You can secure commitments, challenge constructively and resolve competing priorities across teams and vendors.
Hands-on ownership and sound judgment: You can move between portfolio-level trade-offs and project details, deliver through others without losing accountability, handle sensitive information responsibly, and maintain a kind, service-oriented approach under pressure.