Call Center Specialist | Onsite- Pittsburgh
Pittsburgh · St. Louis · Onsite · Posted Oct 2, 2026
At a glance
- Workplace
- Onsite
- Location
- Pittsburgh · St. Louis
About the role
- The Call Center Specialist serves as a primary point of contact for patients, guiding them through enrollment, onboarding, and prescription fulfillment.
- This role involves resolving insurance and affordability barriers while providing support across phone, email, and chat channels.
- The position is based on-site in Robinson Township, Pittsburgh, and requires collaboration with patients, providers, and insurers.
Responsibilities
- Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
- Conduct outbound outreach to support patients in completing key steps in their prescription journey
- Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
- Assist with insurance verification, benefits coordination, and financial assistance programs
- Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
- Research and resolve patient issues using internal tools and resources
- Accurately document all interactions and key insights to ensure a seamless patient experience
- Meet and exceed performance goals related to quality, productivity, and patient satisfaction
- Identify trends or gaps in the patient experience and share feedback to improve processes and products
- Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
Requirements
- High school diploma or GED
- Strong communication skills (verbal and written)
- Comfortable using technology and learning new systems quickly
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Curious, adaptable, and eager to learn
- Self-starter with a strong sense of ownership and accountability
- Passion for helping others and delivering high-quality patient care
- Ability to work collaboratively across teams
Preferred qualifications
- Associate’s or Bachelor’s degree
- Prior customer service experience in retail, call center, or other customer-facing environments
Benefits
- Health, Dental & Vision insurance starting from day 1
- Employee Assistance Program with counseling, wellness coaching, and legal/financial advice
- Vacation: Accrue up to 80 hours in year one
- 40 hours of paid sick time per year
- 9 paid holidays + 2 floating holidays per year
- Parental Leave: 12 weeks paid (birthing) / 4 weeks paid (non-birthing)
- 401(k) with Traditional and Roth options
- Life & Disability Insurance provided at no cost
- Commuter Benefits: Free onsite parking, pre-tax commuter FSA, and free shuttle service
- Daily snack & drink stipend
Workplace
- Fully on-site role at 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
