Channel Partners Program Manager

Amsterdam, North Holland · Madrid · Netherlands-Amsterdam · 2-4 years experience · Posted Sep 22, 2026

At a glance

The Channel Partners Program Manager will operate and help build Axon's international Partner Program from the ground up.
This execution-focused role involves managing program operations, maintaining system and data integrity, and enabling international distributors.
The position reports to the Sr. Director of International Sales Ops and serves as a key contact for distributor relationships.

Design and rollout a formal partner strategy, including defining structure, tiers, requirements, and benefits.
Define and track program participation and performance metrics for stakeholder reporting.
Administer distributor-facing platforms and pipeline systems, including user access and configuration.
Maintain data quality across distributor and pipeline records.
Enable and maintain distributor-facing documentation, FAQs, and self-service resources.
Supervise distributor onboarding, training, and recertification lifecycles.
Track Axon product updates and drive distributor readiness.
Support distributor-led orders and coordinate with internal teams for order fulfillment.
Coordinate with cross-functional teams including Sales, Marketing, Product, and Compliance to align program rules.
Gather and relay distributor feedback to inform program and process improvements.

2–4 years of experience in channel/partner operations, customer success, sales operations, or a related support/coordination role.
Comfort working directly with external partners/customers, including non-native English speakers.
Strong attention to detail regarding data accuracy and process consistency.
Proficiency with CRM, reporting, and productivity tools such as Salesforce, Microsoft Dynamics, Excel, or Google Workspace.
Basic data analysis and reporting skills.
Clear, professional written and verbal communication skills.
Proactive, service-oriented mindset with the ability to manage multiple priorities.
Ability to identify process improvements and turn ideas into practical actions.
Demonstrated alignment with Axon's values: Own it, Join Forces, and Expect Candor.

Prior experience supporting a partner or partner-facing platform or tool.
Exposure to channel program design (tiering, certification, incentives).
Experience working with international partners.
Experience supporting public sector, law enforcement, government, technology, SaaS, or hardware sales channels.
Experience supporting partner communications, training, onboarding, or business reviews.