Manager, Starlink Customer Success (Americas)

Hawthorne · Bastrop, TX · Redmond, WA · 2+ years experience · Hybrid · Posted Oct 2, 2026

At a glance

As the Manager, Starlink Customer Success (Americas), you will lead the team responsible for our enterprise reseller business across the United States, Canada, and Latin America.
This is a player-coach role where you will set clear priorities, coach and develop your team, and hold a high bar for performance while staying close to key customers.
Your team is responsible for growing revenue with existing customers, expanding their use of Starlink across hardware, service, data, and other products, and maintaining strong commercial relationships.

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas
Grow revenue across an existing book of enterprise resellers
Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
Build hardware and service forecasts that leadership can rely on, with a clear view of what will close, what may slip, and why
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for differences between markets
Work through billing, tax, payment, capacity, logistics, and activation issues when they are blocking revenue
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
Align closely with regional Sales and Channel Sales teams so resellers hear a clear and consistent message on Starlink growth priorities
Identify recurring issues that slow growth and work with the right teams to resolve them at scale
Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, sales, or another commercial role for a technical product
3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
2+ years of direct people management
Experience managing enterprise customers across multiple markets or countries
Must be willing to work onsite five days per week
Must be willing to travel regularly throughout the Americas and to other SpaceX locations
Must be available for early mornings, evenings, and occasional weekends to support customers across time zones and commercial deadlines
Must be able to meet requirements for international travel
Must be a U.S. citizen or national, U.S. lawful permanent resident, Refugee under 8 U.S.C. § 1157, or Asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State

Strong track record of growing revenue within existing enterprise accounts
Experience managing commercial relationships across the United States, Canada, and/or Latin America
Commercial mindset with the ability to understand a customer’s business, find opportunities, and turn them into revenue
Experience leading people who owned customer and revenue goals
Strong financial understanding, including pricing, billing, collections, and payment terms
Experience working through complex customer issues across billing, tax, logistics, capacity, or operations
Spanish language proficiency
Clear and direct communicator who can work effectively across different countries and customer environments

Must be willing to work onsite five days per week
Must be willing to travel regularly throughout the Americas and to other SpaceX locations
Must be available for early mornings, evenings, and occasional weekends to support customers across time zones and commercial deadlines
Must be able to meet requirements for international travel