Client Partner, Director

Toronto · PCCA · CAD 120,000-135,000 / year · Hybrid · Posted Oct 13, 2026

At a glance

The Client Partner is a senior account lead responsible for overall strategy, sales, relationship management, and delivery oversight activities related to assigned accounts.
This position partners with the AVP, Client Partner (eBay) to develop and deliver the eBay arm of the DEPT Studio growth strategy.
The role involves managing global cross-channel teams, developing senior-level agency relationships, and consulting on the best path forward to achieve strategic client goals.

Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability.
Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
Foster collaboration among a cross-disciplinary team to deliver exceptional business results.
Acts as the primary trusted advisor to key client stakeholders by focusing on deeply understanding the client's business, identifying new opportunities, and ensuring high-quality execution.
Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.
Leads in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines.
Lead & Supports pitches, proposals, and contract negotiations for organic growth opportunities.
Communicate role expectations to team leads and direct reports, if applicable.

Excellent interpersonal, written, and verbal communication skills.
Excellent problem solving, organization, time management, and risk management skills.
Expert conflict resolution skills.
The ability to be self-directed and work in an ambiguous and dynamic environment.
Willingness to travel when requested.
Ambition to sell user-centric digital and integrated marketing, business transformation, digital products and services, design systems and branding at the intersection of content, content strategy and commerce solutions work.
Experience across strategic, omnichannel and production-based projects.
Experience managing $3 - $10M+ Portfolio and/or driving clients to enterprise relationships at $3 - $10M+.
Local experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.
Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry.