Commercial Customer Service Support
Greenworks Sunrise Global Marketing
Morganton · Morganton, NC- DC · Remote · Posted Sep 29, 2026
At a glance
- Workplace
- Remote
- Location
- Morganton · Morganton, NC- DC
About the role
- The Commercial Customer Service Support role provides high-level support to commercial customers, dealers, distributors, and the sales team.
- The position focuses on resolving complex, non-routine service inquiries, managing sales orders, and addressing backorder situations.
Responsibilities
- Resolve accelerated front-line issues and maintain regular contact with assigned customers.
- Diagnose errors or technical problems and determine proper solutions.
- Respond to inquiries regarding pricing, customer setups, and delivery.
- Coordinate with warehouse teams for outbound shipment needs.
- Manage sales orders, pricing, availability checks, and deliveries within SAP S/4HANA.
- Analyze data to identify and optimize lead generation for Territory Managers.
- Assign Service Solutions Salesforce cases in the queue.
- Facilitate discussions with the Tech Team regarding escalated issues.
- Perform new dealer cold calling and onboarding.
- Manage existing dealer base administrative tasks including warranty claims, rebate processing, and demo planning.
Requirements
- Bachelor’s degree in a related field (Business Administration, Business Operations, Logistics) or High School Diploma/GED.
- Excellent communication skills in person, by telephone, and in writing.
- Strong computer skills with the ability to navigate multiple screens and applications.
- Ability to multitask and willingness to engage in continual learning.
- Must be currently authorized to work in the United States on a full-time basis.
Benefits
- Health, dental, and vision coverage
- Assistance with fertility treatment and adoption
- 401k company match plan
- Paid sick, personal, and vacation time
Skills
- SAP S/4HANA
- Salesforce
- Order Management
- A3S
- Greenworks Fleet Connect
