Corporate Service Centre Agent - French Speaking
Paris · Full-time · Hybrid · Posted Oct 12, 2026
At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Paris
About the role
- As a Corporate Service Centre Agent, you will be the first point of contact for corporate clients balancing client care with commercial growth.
- Day to day, you’ll own onboarding new clients, handling account queries, and resolving escalations while predominantly working in the French market.
Responsibilities
- Guide new clients through their first Deliveroo for Work experience, ensuring a smooth transition.
- Handle account-related queries, educate clients on our platform, and provide outstanding support through email and telephone.
- Manage escalations efficiently, offering appropriate solutions to maintain high client satisfaction.
- Support Corporate Account Managers with reporting, auditing key accounts, and data entry tasks.
- Identify and act on opportunities to expand usage within existing accounts through email and telephone calls.
- Take ownership of the health and growth of your accounts, tracking spend and engagement, supporting renewals, and flagging retention risks early.
Requirements
- Native or fluent in English and French
- A driven and hardworking individual with experience in customer service and account management
- Commercial awareness and account management experience, with confidence in upselling, building client relationships and using data to drive growth
- A strong understanding of Excel
- Excellent verbal and written communication skills
- Identifying complex issues and thinking on your feet to come up with the right solution
- Able to adapt to day-to-day challenges in relation to tasks assigned to you
- A team-oriented attitude, willing to collaborate and support colleagues
- Experience and ability to utilise AI tools
Benefits
- Healthcare
- Well-being
- Parental leave
- Pensions
- Generous annual leave allowances, including time off to support a charitable cause
Workplace
- Hybrid model requiring at least three days a week in the office
- Requires a small amount of shift work to cover companies based in UAE, Italy, France, and Belgium
- 37.5 working hours per week from Monday to Friday, 8:00 am to 8:00 pm
Skills
- Excel
