Credit Operations Manager

Chicago, Atlanta, US-Remote · US · 3-5 years experience · Remote · Posted Sep 23, 2026

At a glance

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Credit Operations Manager will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations.
This role involves translating product strategies into operational capabilities and credit controls to support new and existing Stripe products.
The manager will partner with Credit Strategy, Product, Engineering, and Data Science to launch programs and advance AI-enabled automation.

Lead, motivate, and develop a high-performing Credit Operations team through coaching and feedback.
Assess capability needs and partner on hiring and workforce planning.
Set team priorities aligned with Credit strategy and translate them into work plans.
Evolve systems, processes, and operating models to improve decision quality and scale efficiently.
Assess credit and operational impacts of products and define requirements and controls.
Partner with Risk leadership and cross-functional stakeholders to prioritize risk mitigation and operational efficiency.
Implement AI-enabled automation with appropriate quality controls and change management.
Define and manage operating metrics and service-level agreements.
Oversee credit-related vendor performance and ensure compliance with quality standards.

10-15 years of work experience in commercial credit underwriting.
3-5 years of experience leading credit risk or underwriting teams in a fast-paced, high-growth environment.
Experience in financial risk modeling or cash-flow forecasting.
Proven track record of building, leading, and developing high-performing teams.
Strong strategic thinking and problem-solving skills.
Excellent communication and stakeholder-management skills.
Demonstrated experience designing, launching, and scaling programs or operational capabilities.
Experience using AI-enabled tools and partnering with technical stakeholders to implement automation.
Commitment to delivering a user-centered experience while managing risk.

Experience supporting credit-related product launches or translating product capabilities into operational requirements.
Strong knowledge of accounting principles and experience evaluating financial statements and business models.
Experience analyzing data and creating dashboards using SQL.
Experience partnering with engineering teams to develop or improve investigative and decisioning tools.
Bachelor’s degree in a relevant field.
Advanced degree or certification.