At a glance
- Workplace
- Remote
- Location
- Brasil · São Carlos
About Monks
- Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.
- This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
- We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
About the role
- The CRM team at Monks is responsible for planning, implementing, and optimizing relationship strategies using marketing automation platforms.
- This role works alongside a CRM manager on a client's Salesforce Marketing Cloud project, developing and implementing CRM communication strategies.
Responsibilities
- Operate the Salesforce Marketing Cloud CRM platform utilizing E-mail, Push, SMS, and Whatsapp channels and all available features.
- Create and adjust responsive HTML email templates.
- Create and maintain target segments and mailing lists based on existing data in the CRM platform.
- Create and schedule one-off sends for E-mail, Push, SMS, and Whatsapp.
- Create and maintain automated communication drips, journeys, and flows across E-mail, Push, SMS, and Whatsapp.
- Create and maintain automations within the platform.
- Work with email personalization using variables.
- Measure campaign results and analyze KPIs such as delivery, open, click, and conversion rates.
- Extract insights from campaign results to propose improvements and ongoing operational optimization.
- Provide strategic client support to identify points for adjustment and enhancement in the proposed strategy.
Requirements
- Experience operating Salesforce Marketing Cloud.
- Experience and proficiency in HTML for emails.
- Knowledge of Google Analytics.
- Knowledge of Google tools (Sheets, Presentations, and Docs).
- Experience analyzing CRM campaign results, including operational KPIs like delivery, open, and click rates, and financial metrics like conversion rate and goal attainment.
- Experience with inbound campaigns and communication flows (automated email, SMS, Push, and Whatsapp flows).
- Independence and autonomy to work in multidisciplinary squads.
- Basic knowledge of SQL and AMPscript.
Workplace
- #LI-remote
Skills
- Salesforce Marketing Cloud
- HTML
- Google Analytics
- SQL
- AMPscript
- Salesforce Data Cloud
- SMS
- Push
