At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Budapest
About the role
- The Customer Care Executive role delivers day-to-day service and manages critical conversations using a combination of human expertise, AI, and automation.
- Team members provide exceptional support via live chat to resolve queries efficiently, reduce churn, and increase customer lifetime value.
Responsibilities
- Real-Time Support: Providing exceptional support via live chat, ensuring clear, empathetic, and professional communication.
- Your Onboarding: This journey is designed to empower you through classroom sessions, coaching, and shadowing.
- Broadening Your Impact: As you master the role, you’ll support the full customer journey, guiding them through their most critical moments.
- Continuous Improvement: You’ll collaborate with cross-functional teams and work alongside senior agents and coaches to improve our internal processes.
- Development & Performance: Working closely with your Team Leader, you’ll track your progress through CSAT scores, quality audits, and productivity metrics.
Requirements
- Exceptional Communication: You have C1-level English skills and the interpersonal flair to collaborate across teams and resolve complex customer issues effectively.
- Dynamic Task Management: You can prioritize and manage multiple tasks in a fast-paced environment, consistently meeting tight deadlines.
- Efficient Digital Support: You’re a confident, fast typer capable of managing multiple live chats per hour with ease and accuracy.
- Customer-First Mindset: You bring a commitment to providing exceptional service, ideally backed by previous experience in a customer-facing role.
- Flexible Schedule: You’re comfortable working a rotating shift pattern (Monday to Friday with some evenings and weekends days per month), with no night shifts.
Benefits
- Bonus scheme designed to reward high performance
- Private healthcare with Medicare
- Mental health support with Oliva
- Personal learning budget and dedicated L&D time
- Monthly SZÉP card budget to spend as you choose
- 4 weeks Work From Anywhere per year
Skills
- Live Chat
