At a glance
- Location
- Westlake, TX
About the role
- As a Customer Experience Manager, Trump Accounts you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, providing help desk support, and inspiring team members.
- You'll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture while serving as a subject matter expert on equities and market topics.
Responsibilities
- Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
- Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
- Guide your team through change with effective communication and clarity.
- Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics.
- Support your team with expertise in investment-related topics including custodial accounts, IRAs, brokerage accounts, and investor education.
- Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
- Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
- Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.
Requirements
- Active FINRA licensing
- Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of achieving results.
- Strong interpersonal and communication skills, with a passion for mentorship.
- Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts.
- Comfort leading through ambiguity and organizational change.
Benefits
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Top Tier benefits including 100% paid health insurance for employees with 90% coverage for dependents
- Access to the Robinhood Employee Fund
- Access to the best AI tools on the market and continuous AI skill-building for every employee
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
- Exceptional office experience with catered meals, events, and comfortable workspaces
Workplace
- In-person attendance 5 days per week.
Skills
- FINRA Licensing
