Customer Onboarding Manager (French-speaking)

London · 3+ years experience · Posted Oct 2, 2026

At a glance

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!
At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

We are seeking a Fluent French-speaking Customer Onboarding Manager to join our Customer Experience team.
You'll manage the end-to-end implementation program for new customer accounts onboarding onto ROLLER, while partnering with them to become a trusted advisor.
The Training & Implementation Manager will become an expert in our platform and use this knowledge to provide best-practice advice when training customers.

Own the successful onboarding of new customers across EMEA, with a focus on France
Utilise strong project management skills to ensure implementation projects are completed on time and to a high standard
Become an expert in our product and apply a hands-on approach to platform configuration and implementation
Gather requirements and configure customer accounts to meet their needs
Consult with customers on how best to use our platform for their business
Develop strong customer relationships that promote retention and loyalty
Work cross-functionally to ensure our customers have an incredible experience
Partner with our payments team to implement payment solutions both online and in-venue for new and existing customers

Must be a C1 fluent French speaker
Tech-savvy and quick to learn new systems
Time and resource management skills combined with attention to detail
Self-motivated and able to thrive in an autonomous work environment
Ability to take ownership, manage multiple projects simultaneously, and effectively prioritise day-to-day tasks
Comfortable in fast-paced, evolving environments and able to adapt quickly to change
Process-driven mindset with a focus on efficiency, scalability, and continuous improvement