Customer Service Representative (Onsite, Mandarin Required)

San Jose · Think Academy US Online · Contract · Remote · Posted Oct 12, 2026

At a glance

Think Academy US is seeking a Customer Service Representative to provide ongoing support to enrolled students and parents.
The role involves responding promptly to inquiries, resolving issues throughout the learning journey, and ensuring timely, accurate, and professional assistance across multiple channels.

Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
Serve as a trusted point of contact for families and deliver professional guidance and assistance.
Monitor student progress and parent needs, ensuring a positive learning experience.
Assist with course scheduling, class changes, leave requests, and other academic support services.
Handle parent feedback and concerns professionally and empathetically.
Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.
Document customer feedback and service interactions accurately.
Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Bachelor's degree or above.
Fluent Mandarin communication skills; able to read English at an intermediate level.
Comfortable working long-term evening shifts in a remote work environment.
Must have a personal computer and reliable internet connection.
Strong communication, problem-solving, and interpersonal skills.
Customer-focused, detail-oriented, and able to handle parent inquiries and concerns with patience and professionalism.

CET-4 or equivalent preferred for English reading
Prior experience in customer service, student services, academic advising, class management, or educational administration is preferred
Experience in the education industry is a plus