Customer Success Associate (Portuguese Speaking)
Boston · USD 54,000-72,000 / year · 1+ years experience · Full-time · Hybrid · Posted Sep 14, 2026
At a glance
- Experience
- 1+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Boston
- Salary
- USD 54,000-72,000 / year · OTE
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Customer Success Associate focuses on long-term strategic relationships, driving product adoption, and identifying growth opportunities for a high volume of customers.
- This role involves acting as an internal customer advocate, managing the full sales cycle, and ensuring a positive experience through effective communication and needs assessment.
Responsibilities
- Identify target opportunities and manage the full sales cycle.
- Proactively build strategic relationships with customers to focus on retention.
- Manage requests from a book of business including technical support escalations, billing questions, and documentation/enablement requests.
- Pivot account management strategy based on varying customer requirements.
- Act as an advisor to ensure customers leverage the solution effectively.
- Monitor and identify usage trends to uncover renewal risks and support adoption rates.
- Collaborate cross-functionally with support, product, finance, and legal teams.
Requirements
- Fluent in Portuguese.
- 1+ years of experience in a customer account facing role.
- Experience in independently negotiating contract terms and overcoming pricing objections for up-sell/cross-sell activities.
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Customer-minded approach to providing value.
- Driven and motivated by a career in sales and Customer Success.
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture and Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Healthcare, dental, parental planning, and mental health benefits
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
Workplace
- Operates as a hybrid workplace.
- Values office culture for the relationships and collaboration it builds.
Skills
- MEDDIC
- Command Of The Message
