Customer Success Manager - Dublin
Dublin · 5-7 years experience · Full-time · Hybrid · Posted Sep 16, 2026
At a glance
- Experience
- 5-7 years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Dublin
About Datadog
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
About the role
- The Customer Success Manager will proactively drive new product attachment and build strong relationships across the existing customer base.
- The role involves managing the full sales cycle for growth opportunities, including up-selling and cross-selling, while advocating for the customer internally.
- Managers follow a defined methodology to identify unique customer needs and convey the value of the Datadog product.
Responsibilities
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Requirements
- 5-7 years of experience in a customer account facing role
- Strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- Customer-minded, always aiming to provide the most value possible
- Excited by working in an ever-evolving and fluid solution focused environment
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- Inclusive company culture
- Opportunity to join Community Guilds
- Intra-departmental mentor and buddy program
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU)
- Employee stock purchase plan (ESPP)
- Generous global benefits
Workplace
- Datadog operates as a hybrid workplace.
- The company places value in office culture for the relationships, collaboration, and creativity it builds.
Skills
- MEDDIC
- Command Of The Message
