Customer Success Manager, Enterprise Tech
San Francisco, CA | New York City, NY · New York City, NY · USD 200,000-265,000 / year · 6+ years experience · Hybrid · Posted Oct 17, 2026
At a glance
- Experience
- 6+ years experience
- Workplace
- Hybrid
- Location
- San Francisco, CA | New York City, NY · New York City, NY
- Salary
- USD 200,000-265,000 / year · Base salary
- Visa sponsorship
- Visa sponsorship available
About Anthropic
- Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
- Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of enterprise accounts in our Enterprise Tech segment.
- As our dedicated Customer Success Manager for Enterprise Tech Customers you'll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude Code, Cowork, and other surface areas.
Responsibilities
- Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
- Own customer operations across the lifecycle of each account, maintaining a structured operational assessment that grounds comprehensive account and success plans and Executive Business Reviews
- Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of each customer, and the patterns you see across your other Tech accounts, to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment
- Monitor usage patterns and identify optimization opportunities across Claude surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments
- Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
- Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
- Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level—ideally including high-growth and established tech companies
- Understand what it means to lead organization-wide change or adoption programs for a product that requires C-suite sponsorship
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders
- Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
- Cross-functional collaborator who represents the customer in a positive, proactive manner
- Passion for AI and interest in responsible development of advanced systems
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
Workplace
- Location-based hybrid policy expecting all staff to be in one of the offices at least 25% of the time, with some roles potentially requiring more time in the office.
Skills
- API
- Claude Code
- Cowork
- LLM Technology
