Customer Success Manager - Mid Market & Enterprise - Southeast

Remote · 3+ years experience · Remote · Posted Oct 1, 2026

At a glance

The Customer Success Manager is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Working closely with New Business Managers, you will collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.
Your primary objective will be to support customers in achieving their goals through GoGuardian's platform, acting as their trusted advisor and main point of contact throughout the customer journey.

Drive renewals and account retention by managing and nurturing customer relationships, proactively identifying and addressing challenges, and securing contract renewals before expiration.
Identify and execute expansion opportunities by upselling and cross-selling GoGuardian's products to meet evolving customer needs.
Guide customers through onboarding and product adoption, ensuring a smooth transition to GoGuardian's platform and supporting product adoption through ongoing best practices.
Monitor and improve customer health by tracking customer usage and engagement to forecast risks of churn and opportunities for growth.
Act as a strategic customer advocate, building trusted advisor relationships and partnering with cross-functional teams to deliver on customer needs.
Maintain a high-accuracy sales pipeline within Salesforce, managing opportunity forecasting and reporting while meeting or exceeding a renewal, expansion, and cross-sell quota.
Deliver exceptional customer experience by being responsive, knowledgeable, and proactive to enhance customer satisfaction and loyalty.
Support strategic initiatives and internal collaboration by working closely with New Business Managers to develop and execute Strategic Growth Plans for your designated region.

3+ years of experience in Customer Success, Account Management, or a client-facing sales role
Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
Skilled in navigating customer objections and negotiating toward value-based outcomes
Owns renewal and expansion motions, consistently delivering against ARR targets
Able to work cross functionally with channel and sales
Practice detailed sales data hygiene in Salesforce and other sales tools
Eager to take initiative in a fast-paced, ever-changing, dynamic environment